How to make a referral

CHAS (Bristol) is currently closed for new advice enquiries due to a high number of urgent cases.

If you are under threat of homelessness, please contact one of our partner agencies.

We will re-open for new enquiries in July

Shelter: 0344 515 1430 or the National Housing Helpline 0808 800 4444

South West Law: (0117) 314 6400

Avon & Bristol Law Centre: (0117) 924 8662

Citizens Advice Bristol – Good Tenants’ Scheme: 0344 499 4718 or email:

If you have a non-urgent query, you can email us at: and we will respond within 2 weeks.

If you are an existing client, please email: or leave a voicemail on 0117 9351260.

When we are open as usual, as we are a small organisation with only two advisers it is best to phone first before making a referral – to check on our capacity and whether we are the best organisation to help.

Where appropriate we will refer on to other organisations, especially if a solicitor is needed.  If we are unable to help with a particular issue we will always try to find another advice organisation that can.  We are always happy to discuss possible referrals and give secondary advice.  Where we give secondary advice we would ask that the referrer provide us with outcomes wherever possible.

We provide appointments at Avon & Bristol Law Centre (normally on a Thursday afternoon), but we can also go to other organisations to see clients there.