Contact us
Unfortunately, due to high demand, we are not currently open to new enquiries via our advice line or via our advice email. We will post updates on our website as soon as this changes and we hope it will only be a temporary measure.
We are still hosting several drop-in sessions over the next few months at different venues around Bristol, offering free advice on housing, the cost-of-living crisis and rising energy costs. Please see here for details.
Please note that we do not offer a drop-in service at our office.
Housing Matters contact details
For housing advice and support:
Advice Line: 0117 935 1260 CLOSED FOR NEW ENQUIRIES
(When our phoneline is open for new enquiries, we take calls on Tuesdays and Thursdays – 10am til 4pm)
Email: advice@housingmatters.org.uk CLOSED FOR NEW ENQUIRIES
Please note, when we are closed to new email enquiries, you will receive an automated response directing you to alternative sources of advice including our drop-in sessions.
General contact details (general enquiries and post):
Address: Housing Matters (Bristol), Easton Business Centre, Felix Road, Easton, Bristol, BS5 0HE (postal address only).
Email: admin@housingmatters.org.uk
Drop-in sessions
We host drop-in sessions at venues around Bristol, offering free advice on housing, the cost-of-living crisis and rising energy costs. Click for more info. Please note that we do not offer a drop-in service at our office.
Comments
Your comments and compliments can assist us greatly in improving our services, as well as helping us secure funding in the future.
If you would like to comment on our services generally, or if you would like to compliment Housing Matters on how your case was handled, please email us at admin@housingmatters.org.uk or write to us at Housing Matters, Easton Business Centre, Felix Road, Easton, Bristol, BS5 0HE.
Complaints
Housing Matters aims to provide you with a high standard of service. In order to ensure that standards are maintained and that you can have confidence in the service provided, we have developed a complaints procedure.
What might constitute a complaint?
You may feel:
- You have been given the wrong advice
- The behaviour of a member of staff has been poor
- The general level of service you have received has been poor
To complain, please contact our office on 0117 935 1260 or email us at admin@housingmatters.org.uk
Please ask for a complaints form. We will fully investigate all complaints and respond in writing within 21 days.