If you need advice on a housing or housing-related problem, you can contact us by telephone or e-mail.
Telephone: (0117) 935 1260
If our Adviser is not available there will be an answerphone message asking you to leave your name and contact details. You will be phoned back when our adviser is available.
If you would like to comment on our services generally, or if you would like to compliment CHAS (Bristol) on how your case was handled, please write to the Secretary of CHAS (Bristol) at 2 Alma Road, Clifton, Bristol BS8 2BY.
Your comments and compliments can assist us greatly in developing our services as well as help secure funding in the future.
Making a complaint
CHAS (Bristol) aims to provide you with a high standard of service. In order to ensure that standards are maintained and that you can have confidence in the service provided, we have developed a complaints procedure.
What might constitute a complaint:
The following are given as examples. You may feel:
– you have been given the wrong advice
– the behaviour of a member of staff has been poor
– the general level of service you have received has been poor
How to complain
Please contact the CHAS (Bristol) office on (0117) 935 1260 or email us at
and ask for a complaints form. When you receive the form, please complete it and send it to the Secretary, 2 Alma Road, Clifton, Bristol BS8 2BY.
Once the Secretary of CHAS has received your complaint, he/she will investigate it, and respond to you in writing within 21 days. This response will outline the result of the investigation and, if upheld, what action has been taken to stop it happening in the future. If the Secretary of CHAS is unavailable to deal with your complaint, it will be dealt with by the Chair of the CHAS (Bristol) Management Committee.
If you are not satisfied with the outcome, you can make a written request that the matter be referred to the CHAS (Bristol) Management Committee. You will be advised of the date of the Meeting and will be notified within 21 days of the Meeting. The Committee’s decision is final.
You may be asked to attend an office to be interviewed by the Secretary, Chairperson or a representative of the Management Committee
CHAS will not act on anonymous complaints if they concern a member of staff. If there is any reason to believe that the complaint has any foundation, we will strive to find ways of asking the anonymous complainant to identify themselves confidentially e.g. to a member of the Management Committee.