CHAS (Bristol) Housing Advice Service is a small registered charity established in 1965.  Located in inner-city Bristol where some of the most deprived communities are concentrated, we help homeless and poorly housed people to resolve housing issues and thereby to improve their quality of life.

CHAS (Bristol) provides free, independent and confidential advice on housing and related matters, to anyone in housing need in Bristol and the surrounding area.   We operate our service by telephone, home visits and outreach sessions at Avon & Bristol Law Centre. CHAS (Bristol) provides high quality casework that achieves positive outcomes for its service users.

CHAS (Bristol) currently has one full-time Housing Adviser/Manager (Mike Mills) providing the Advice Service, supported by our part-time Housing Advice Caseworker (Harriet Goodland). CHAS is supported by a part-time Partnership and Development Manager (Charlotte Eddisford) and Office Manager (Sarah Shearer). CHAS (Bristol) has a set of clearly defined policies and procedures and advice services are consistently provided to the highest standard and we hold the Advice Quality Standard at General Help with Casework level in Housing.

Our Advice Workers endeavour to work with people until the situation is resolved.  If CHAS (Bristol) is unable to resolve a particular issue we will help our client to access a service that can help them.  We help families and single people, young and old.

Our main focus is helping people who are homeless or at risk of homelessness, or living in unsuitable / unsafe accommodation and in need of rehousing.  Although we help anyone in housing need, we prioritise those who are most vulnerable or who have had difficulty accessing other advice services.

We advise on issues such as homelessness and the threat of homelessness, housing benefit, rent arrears, landlord & tenant problems, private renting, possession action by landlords and security of tenure, housing conditions & disrepair, overcrowding, noise & neighbour nuisance, housing & relationship breakdown, domestic violence, racial and other types of harassment, applications for social housing and supported accommodation.


Shelter: 0344 515 1430 or the National Housing Helpline 0808 800 4444

South West Law: (0117) 314 6400

Avon & Bristol Law Centre: (0117) 924 8662

Citizens Advice Bristol – Good Tenants’ Scheme: 0344 499 4718 or email: housingemergency@bristolcab.org.uk